Process of handing over
and picking up pets

If you are visiting our hotel for the first time, it is obligatory to personally bring your pet and sign the consent form as well as fill out the form which enables us to provide your pet with the best possible stay. All existing and already registered clients can make online reservations.

During your first visit to the hotel, bring your ID and your pet’s passport (veterinary certificate) so we can check the dog’s date of vaccination and ownership information. The Paspalace cares about your pets’ safety, so only the owners can leave their dogs at the hotel and pick them up, unless the owner specifies a certain person who can pick up the dog instead of them if they are unable to do it. Upon arrival, your pet is taken into the playroom with the host dog in order to establish the energy level, temperament and behaviour, and make a brief analysis of the guest dog. While your dog is in the playroom, you will fill out a questionnaire about your dog, sign the consent form and agree with the terms and conditions of the hotel. After your first visit and the registration process, you will become hotel users, that is, members of the hotel and you will be able to make all of your future registrations online, on our website.

In case there is a delay of up to an hour which we were not informed about, the price of an additional half-day stay is charged at the check-out, and in case there is a delay longer than one hour, the price of an additional overnight stay is charged. If you do not pick up your pets until 7 p.m., you can pick them up on the following day from 7:30 until 12:00.

Check in/Check out: 07:30 – 12:00